Frequently Asked Questions

• How long has New Vitality Been in Business?
• Where is the headquarters of the company located?
• Can products be picked up at your office?
• How do I contact the Customer Service Department?
• What is your return/refund policy?
• How much is Shipping and Handling?
• Does your company ship to Canada?
• Do I pay taxes on the products I buy?
• Do I pay taxes on the products I buy?
• How do I request a catalog?
• Are your products safe for children?
• How long does standard delivery take?
• How do I pay? Is it secure?
• Do I need to register in order to place an order via website?
• What is the Preferred Shipping Program (Super Saver Program) ?
• What is the Free Bottle Offer Policy as heard on the radio?

 

How long has New Vitality Been in Business?
New Vitality was established in 1993

Where is the headquarters of the company located?
Our Company is located at the following address:
260 Smith Street in Farmingdale New York 117345

Can products be picked up at your office?
Yes, products can be picked up at our main office in Farmingdale New York between 10am and 4pm Monday through Friday.

How do I contact the Customer Service Department?
Our Customer Service Department is open 7 days a week. Monday through Thursday we are open from 9:00am to 8:00pm and Friday through Sunday we are open from 9:00am to 5:00pm eastern standard time.

What is your return/refund policy?
Refunds cheerfully provided under the following conditions:
Our products come with a 30 day money back guarantee beginning the date of delivery. If for any reason you are not completely satisfied with your purchase you must call customer service at 1-800-943-6465 Monday through Thursday 9:00am to 8:00pm and Friday to Sunday 9:00am to 5:00pm. Our guarantee is as follows: We only allow one open bottle with the first 30 days along with the remaining sealed bottles to be returned for a refund of your purchase price. (Less shipping and handling) When returning your package please contact customer service first. Please also insure your returned package as New Vitality is not responsible for lost or damaged packages. Customers are responsible for all shipping costs.

How much is Shipping and Handling?
The cost for shipping and handling is generally as follows:

• 1 bottle: $4.95
• 2 or more bottles $7.95

Ruby Reds and Coco Pure Shipping and Handling:

• 1 bottle $6.95
• 2 or more bottles $9.95

Does your company ship to Canada?
Yes we do ship to Canada, but payment must be made in US funds. Canadian customers are subject to PST and GST.

Do I pay taxes on the products I buy?
There are no taxes on any vitamins and nutritional supplements. However, people who live in New York State will have to pay tax on the purchase of health and other items such as skin care or cosmetic products. (Air Filters, Nightskin, Tautinol etc al. )

How do I request a catalog?
If you would like to receive our 50 page full color catalog send a business sized envelope with 2 stamps to:

New Vitality Health Products
Attn: Catalog Department
260 Smith Street
Farmingdale New York, 11735

You can also contact customer service at 1-800-943-6465 and a representative would be glad to assist you.

Are your products safe for children?
We take our responsibility as the provider of quality nutritional supplements very seriously which is why all of our products are formulated under the guidance of an elite panel of doctors, researchers and nutritionists in a GMP Certified facility. We do have products that are specifically formulated for children under 12 but we advise that you discuss any possible purchase with your child's pediatrician.

How long does standard delivery take?
Standard delivery for most products is 7 to 10 business days. We also offer 5 business day rush shipping ($6.95 additional) , 2nd day air service ($16.95 additional) and overnight service ($24.95 additional) as well.

How do I pay? Is it secure?
We accept Visa, MasterCard, Discover, American Express and electronic checks as forms of payment. You can contact our ordering department at 1-888-997-2941 and a friendly representative will be glad to assist you. We employ the internet's strongest security technologies, including Secure Sockets Layer (SSL) . Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.

I have previously ordered from New Vitality by phone but never via the website. Do I need to register in order to place an order via website?
You need to register/create an account the first time you place an order through the website even though you may have ordered via phone before.

What is the Preferred Shipping Program (Super Saver Program) ?
Have you ever run out of your favorite supplements? Have you ever missed a great sale? When you join the Super Saver Preferred Shipping Program you will never have to worry about these problems again. As a preferred customer we will automatically send you a new supply of your favorite supplements at regular intervals. In addition we will make it easy for you by charging your order to the same credit card number that you used on your initial purchase. You are also guaranteed today's special low price forever, regardless of future price increases. Please remember that you are free to cancel at anytime by calling our customer service number and every shipment will be covered by our 100% satisfaction guarantee.

What is the Free Bottle Offer Policy as heard on the radio?
New Vitality's Free Bottle Offer is promoted on various radio advertisements. Here is how it works: with the free bottle offer, the customer pays for shipping and handling (typically $4.95 or $6.95 based on the product) and receives a free 10, 15 or 30 day supply of the specific product requested. When the free bottle is ordered the customer is invited to enroll in New Vitality's Preferred Shipping Program which will guarantee they pay the lowest price possible for the specific product. Preferred customers receive 3 bottles of the specified products every 3 months at the discounted price. Expect your next shipment of 3 bottles in about 30 days after you received your initial free bottle. The initial card used to order the free bottle will be charged the day before each 3 bottle preferred order is shipped.

As a Preferred Customer you always have the option to modify, change or cancel or put your order on hold at any time with no obligation. Simply call our customer service line at 1-800-943-6465. There is no enrollment fee to be a preferred customer and every order comes with a 100% satisfaction guarantee.

Free Bottle Note: A customer may receive 1 free bottle of each of our free promotions once per calendar year. If you have a question or comment about our free bottle offer or preferred shipping program please speak with a customer service representative. The customer is not obligated to join the preferred shipping program with their initial free bottle order.